FAQ

Is my data uploaded to the developer's servers?

The iOS version keeps everything on your device by default; if you enable iCloud sync, data syncs through Apple iCloud/CloudKit to your personal private iCloud database.

The Android version is also local-first by default; if you register an account, look up membership status or use Android cloud backup snapshots, the related account data, membership status and backup snapshots are processed through https://api.ithingsapp.com.

In addition, the Android and HarmonyOS versions report anonymized settings-usage statistics: they contain only setting names and normalized values (such as on/off, enum choices, or the number of custom entries), never anything you type, and are not linked to your account. They help us understand feature usage — see the Privacy Policy for details.

Are backup files safe?

A backup file may contain your complete assets, wish list, categories, photos and notes. Even when a backup is encrypted, treat it as sensitive personal data: store it carefully and do not share it with anyone you do not trust.

iCloud sync isn't working. What should I check?

Check your Apple ID, iCloud storage, network connection, system permissions and the in-app sync switch. Your local data remains on the device.

Android cloud backup won't restore. What should I check?

Make sure you are signed in to the same account, your network connection is working, and check whether the app is showing a backup-failure or expired-sign-in message. If it still won't restore, contact us via Support.

I forgot my account password. What now?

On the Android or HarmonyOS sign-in page, choose "Forgot password", enter your registered email, receive a six-digit verification code, then set a new password. The code is valid for 10 minutes; after a successful reset, existing signed-in devices are signed out and must sign in again with the new password. If the email doesn't arrive, check your spam folder and retry after the resend countdown ends.

How do I report a bug or suggestion?

Email wakeupsx@hotmail.com or contact us on WeChat (DeveloperDawn). Please include your device model, system version, app version, steps to reproduce and screenshots where possible.